Complaint Policy

1. Seller Identification

Business name: Valko Consulting s.r.o.

Registered office: Kirejevská 1119/6, 979 01, Rimavská Sobota, Slovakia
Company ID: 54633214
VAT ID: Not applicable – Seller is not a VAT payer
Registered in the Commercial Register of Obchodný register Okresného súdu Banská Bystrica, Section Sro, Insert No. 43799/S

Email: info@gradedcardz.com
Website: www.gradedcardz.com

(hereinafter referred to as the "Seller")

This Complaint Policy governs the rights and obligations of the Seller and the buyer when exercising rights arising from defects of goods.

2. Liability for Defects

The Seller is responsible for defects that the goods have at the time of delivery.

For consumers, the statutory liability period is 24 months, unless applicable law or the nature of the goods provides otherwise.

For business customers, liability is governed by the Commercial Code and may be limited as permitted by law.

3. Nature of Collectible Goods

The goods offered by the Seller are collectible trading cards, including graded cards.

Collectible goods:

• May be subject to market fluctuations

• May naturally age over time

• May show minor aesthetic imperfections

The following shall NOT be considered defects:

• Market value changes

• Subjective disagreement with grading score

• Minor scratches or surface imperfections on protective slabs

• Minor packaging wear

• Natural aging of materials

• Damage occurring after delivery

4. Graded Cards

For graded cards, the condition and grade are determined exclusively by the grading company identified on the slab.

The Seller is not responsible for:

• The grade assigned

• Differences in grading standards

• Future reassessment by another grading company

5. Grading Intermediation Services

If the Seller intermediates grading services through AP Grading, the Seller acts solely as an intermediary.

The Seller is not responsible for:

• The grading result

• Refusal to grade

• Processing time

• Market value impact

• Damage caused by the grading company

• Delays caused by third parties

The customer confirms they are the lawful owner of submitted cards.

6. Filing a Complaint

A complaint may be submitted:

• By email to: info@gradedcardz.com

• In writing to the Seller's registered address

• By other contact method specified on the website

The complaint should include:

• Order number

• Description of the defect

• Preferred method of resolution

• Proof of purchase

The Seller will issue confirmation of complaint receipt.

7. Complaint Handling Period

Complaints will be resolved no later than 30 days from the date of submission.

The customer will be informed of the outcome via email.

8. Methods of Resolution

If a defect is confirmed, the customer may request:

• Repair (if applicable)

• Replacement

• Reasonable price reduction

• Withdrawal from the contract (where permitted by law)

The specific remedy will be determined in accordance with applicable Slovak consumer protection legislation.

9. Shipping Costs for Complaints

If the complaint is justified, the Seller shall reimburse reasonable costs incurred by the customer for returning the defective goods.

If the complaint is unjustified, the customer may be required to bear the return shipping costs.

10. Final Provisions

This Complaint Policy applies to contracts concluded via the Seller's online store.

This document is valid from: 03.03.2026.

The Seller reserves the right to amend this Complaint Policy in accordance with applicable law.